Le benchmarking et l’amélioration continue

Authors

  • Marthe Hurteau Université du Québec à Montréal, Montréal, Québec

DOI:

https://doi.org/10.3138/cjpe.19.004

Abstract

Benchmarking is driven by the trends toward continuous improvement and quality control and facilitates the identification of best practices imported and adapted by organizations that wish to improve performance. This article describes the benchmarking process illustrated by a case study. Its main contribution lies in its attention to the approach and the effort to clarify the objective of the study and identify relevant performance indicators. Finally, it offers an opportunity to reflect on a current preoccupation in evaluation literature: the impact of organizational context on the evaluation process.

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Published

2004-11-21

How to Cite

Hurteau, M. (2004). Le benchmarking et l’amélioration continue. Canadian Journal of Program Evaluation, 19(2), 57–74. https://doi.org/10.3138/cjpe.19.004

Issue

Vol. 19 No. 2 (2004): Fall

Section

Articles

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