Comparaison entre le questionnaire auto-administré et l’entrevue téléphonique pour l’évaluation de la satisfaction

Authors

  • Céline Mercier Centre de recherche de l’Hôpital Douglas / l’Université McGill Montréal, Québec
  • Michel Landry Centre Dollard-Cormier / RISQ Montréal, Québec

DOI:

https://doi.org/10.3138/cjpe.14.005

Abstract

Data gathered from 212 clients in a substance abuse program showed that there was no statistically significant difference in the results on measures of satisfaction and perceived changes whether data collection was through a telephone survey or a self-administered questionnaire filled out at the agency. However, on-site respondents who filled out the self-administered questionnaire were more prone to ascribe the perceived changes to the treatment they received. Once this difference is taken into account, the choice between these two modalities can be based on their respective advantages and limitations depending on the survey context and its objectives.

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Published

1999-09-01

How to Cite

Mercier, C., & Landry, M. (1999). Comparaison entre le questionnaire auto-administré et l’entrevue téléphonique pour l’évaluation de la satisfaction. Canadian Journal of Program Evaluation, 14(2), 105–118. https://doi.org/10.3138/cjpe.14.005

Issue

Vol. 14 No. 2 (1999): Fall

Section

Articles

License

Copyright (c) 1999 Céline Mercier, Michel Landry

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