Advancing Patient Engagement in Health Service Improvement

What Can the Evaluation Community Offer?

Authors

  • Nathalie Gilbert University of Ottawa
  • J. Bradley Cousins University of Ottawa

DOI:

https://doi.org/10.3138/cjpe.31120

Keywords:

collaborative approaches to evaluation, health quality improvement, participatory evaluation, patient-centred care, patient engagement, program evaluation

Abstract

Despite efforts for greater patient engagement in health care quality improvement, evaluation practice in this context remains mostly conventional and noncollaborative. Following an explication of this problem we discuss relevant theory and research on patient-centred care (PCC) and patient engagement and then consider potential benefits of collaborative and participatory approaches to evaluation of such initiatives. We argue that collaborative approaches to evaluation (CAE) are logically well-suited to the evaluation of PCC initiatives and then suggest contributions that the evaluation community can offer to help advance patient engagement. Finally, we outline a research agenda that identifies important areas that are in need of further examination.

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Published

2017-10-21

How to Cite

Gilbert, N., & Cousins, J. B. (2017). Advancing Patient Engagement in Health Service Improvement: What Can the Evaluation Community Offer?. Canadian Journal of Program Evaluation, 32(2), 202–221. https://doi.org/10.3138/cjpe.31120

Issue

Vol. 32 No. 2 (2017): Fall

Section

Articles

License

Copyright (c) 2017 Nathalie Gilbert, J. Bradley Cousins

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