Prevalent Department of Social Services’ Client Satisfaction

A Research and Practice Note

Authors

  • Kevin M. Gorey
  • Robert G. Chandler
  • David Osmun School of Social Work, University of Windsor Windsor, Ontario

DOI:

https://doi.org/10.3138/cjpe.011.008

Abstract

This successive cross-sectional or panel study evaluated the City of Windsor’s Department of Social Services, specifically, the Special Services and Children’s Services Branches from 1990 to 1994. Their programs were assessed with quantitative (consumer satisfaction questionnaire, CSQ-8, score range = 8 to 32 [Larsen, Attkisson, Hargreaves, & Nguyen, 1979]) and qualitative (e.g., open-coded queries about what they liked most and least about the social services they received) measures of client satisfaction.

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Published

1996-03-01

How to Cite

Gorey, K. M., Chandler, R. G., & Osmun, D. (1996). Prevalent Department of Social Services’ Client Satisfaction: A Research and Practice Note. Canadian Journal of Program Evaluation, 11(1), 129–138. https://doi.org/10.3138/cjpe.011.008

Issue

Vol. 11 No. 1 (1996): Spring

Section

Research and Practice Notes

License

Copyright (c) 1996 Kevin M. Gorey, Robert G. Chandler, David Osmun

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